CRM SYSTEMS EXPERIENCE
Providing extraordinary customer service to internal and external customers, project communication and implementing systems management practices has been my primary responsibilities relevant to my work with CRM systems Salesforce, NetWeaver SAP, MS Dynamics and NetSuite.
Customer Service/Customer Success responsibilities covers:
-
Consulting with customers and making recommendations for system related processes that will benefit their business need
-
Supporting or initiating projects to address strategic and tactical marketing issues for Relationship Marketing, Brand Marketing, Distribution Marketing and/or other business department
IT Environment responsibilities covers:
-
Performing and assisting with regularly scheduled processes such as month-end and reporting
-
Assisting senior colleagues in identifying critical issues in IT design processes and policies
-
Utilizing basic features (e.g. data aggregation, data analysis) of the CRM systems
-
Assisting in the automation of business processes through the CRM technologies
-
Being one of several main point of contacts for all support issues and requests for the CRM systems
Coordinating with both US and International CRM professionals to help meet the evolving needs of the user community