NETSUITE CRM+
Providing extraordinary customer service to internal and external customers, project communication and implementing systems management practices has been my primary responsibilities relevant to my work with NetSuite CRM+.
Additional responsibilities includes developing appropriate peer-level relationships with clients, representing the company via informal client contact as part of delivering value-centric solutions that contribute to growth and market leadership.
Customer Service/Customer Success responsibilities covers:
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Consulting with customers and making recommendations for system related processes that will benefit their business need
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Supporting or initiating projects to address strategic and tactical marketing issues for Relationship Marketing, Brand Marketing, Distribution Marketing and/or other business department
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Providing sales support as needed
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Participating on a team completing Requests for Proposals (RFP's)
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Using internal systems and processes to maintain client relations and business operations
IT Environment responsibilities covers:
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Performing and assisting with regularly scheduled processes such as month-end and reporting
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Assisting senior colleagues in identifying critical issues in IT design processes and policies
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Undertaking the MDM development work (stewarding modules, data profiling, cleansing, merging, matching, data transformation, reports) and acting as the "go-between" for the leadership team, the software program, and the IT Systems Owners
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Communicating with the technical services team to ensure a project's technical requirements are met