SALESFORCE PARDOT
Providing extraordinary customer service to internal and external customers, project communication and implementing systems management practices has been my primary responsibilities relevant to my work with Salesforce Pardot CRM.
Additional responsibilities includes uniting marketing and sales on a single platform for B2B marketing automation.
Customer Service/Customer Success responsibilities covers:
-
Consulting with customers and making recommendations for system related processes that will benefit their business need
-
Supporting or initiating projects to address strategic and tactical marketing issues for Relationship Marketing, Brand Marketing, Distribution Marketing and/or other business department
-
Building the pipeline; using lead nurturing to cultivate high-quality leads and maximizing efforts with advanced analytics
IT Environment responsibilities covers:
-
Performing and assisting with regularly scheduled processes such as month-end and reporting
-
Assisting senior colleagues in identifying critical issues in IT design processes and policies
-
Assisting teams to manage data cleansing activities through the elimination of duplication and errors in the system and conduct ongoing reviews of quality and standardization of data
-
Supporting ad-hoc requests for data and analysis
-
Assisting in the integration of additional data from internal/external sources into system