NETWEAVER CRM
Providing extraordinary customer service to internal and external customers, project communication and implementing systems management practices has been my primary responsibilities relevant to my work with NetWeaver CRM.
Additional responsibilities includes supporting the development of the Customer Base platform and segmentation clustering.
Customer Service/Customer Success responsibilities covers:
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Consulting with customers and making recommendations for system related processes that will benefit their business need
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Supporting or initiating projects to address strategic and tactical marketing issues for Relationship Marketing, Brand Marketing, Distribution Marketing and/or other business department
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Preparing marketing materials to support data collection and deliver (internal) presentations
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Preparing customer segmentation summaries
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Briefing and coordinating external partners
IT Environment responsibilities covers:
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Performing and assisting with regularly scheduled processes such as month-end and reporting
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Assisting senior colleagues in identifying critical issues in IT design processes and policies
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Managing data collection and data transfer, liaising with internal/external partners, follow up on data accuracy
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Analyzing database and propose clustering
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Assisting in the automation of business processes through the CRM technologies
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Being one of several main point of contacts for all support issues and requests for the CRM systems